Job Description

Harrison Gray Search has partnered with a well-established and growing national insurance agency with offices in Grand Rapids, Kingsley, Harbor Springs, and Indian River, Michigan. This agency is known for its innovative approach to commercial, personal, and specialty insurance, as well as risk management. They focus on being a true resource for clients, offering valuable insight and proactive protection for families and businesses.

Personal Lines Account Manager – Grand Rapids, MI

We're looking for a Personal Lines Account Manager who enjoys helping people, understands insurance products, and is highly organized. The right person will be friendly, detail-oriented, and able to manage multiple tasks while supporting both new and existing

clients.

What You’ll Do:

• Prepare and present insurance quotes
• Bind coverage and issue policies
• Review client accounts monthly to improve coverage and retention
• Track new and lost business
• Help clients file claims and follow up with carriers
• Handle walk-in customers and quick policy changes (e.g., add a vehicle)
• Print insurance certificates
• Maintain a small book of business
• Support the front office by welcoming guests, preparing meeting rooms, and opening mail
• Attend carrier training sessions to stay current on products and underwriting
• Identify and address upcoming policy non-renewals

What We’re Looking For:

• High School diploma or equivalent
• Active Property & Casualty license
• 3+ years of insurance experience
• Strong customer service and communication skills
• Ability to work independently and manage time well
• Willing to pursue insurance designations like CISR or CIC within 6 months

Nice-to-Have Skills:

• Team-oriented and positive attitude
• Professional and respectful with clients and coworkers
• Reliable and punctual
• Maintains confidentiality and integrity
• Committed to continuous learning and improvement

Job Details:

• Location: Onsite in Grand Rapids, MI
• Schedule: Monday–Thursday: 8:00 AM – 5:00 PM, Friday: 8:00 AM – 4:30 PM (closes at 4:00 PM between Memorial Day and Labor Day)
• Reports to: Chief of Operations & Planning

Compensation & Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) with company match
• Flexible Spending Account
• Short- and long-term disability
• Paid vacation, holidays, and personal time
• Cell phone and education expense reimbursement
• Potential relocation assistance

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