Job Description

Account Manager

Location: Houston, TX

As a Logistics Account Manager, you will serve as a key point of contact for our customers, ensuring timely and efficient freight execution while delivering exceptional service. You will manage client relationships, coordinate shipments, and collaborate closely with carriers and internal teams to drive successful logistics solutions.

Key Responsibilities:

• Serve as the primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution.
• Monitor and track in-transit loads, providing real-time updates and ensuring on-time performance.
• Maintain accurate customer profiles and shipment data using McLeod software.
• Provide competitive freight quotations and support pricing strategies in both Spot and Contract markets.
• Build and sustain long-term relationships with customers and carrier partners.
• Coordinate and manage freight pickup and delivery scheduling in line with customer expectations.
• Negotiate carrier rates and oversee performance to ensure high-quality service and cost efficiency.
• Ensure shipment documentation and TMS data remain accurate and up to date.
• Partner with internal operations, dispatch, and sales teams to deliver a seamless logistics experience.
• Identify process improvement opportunities to enhance customer satisfaction and operational effectiveness.

Qualifications:

• Minimum 2 years of experience in logistics, transportation, or freight brokerage (Account Management preferred).
• Experience with McLeod software is highly preferred.
• Strong communication, relationship-building, and organizational skills.
• Proficiency in Microsoft Excel and data analysis.
• Familiarity with Port Operations and Drayage is a plus.

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