Job Description

The TPA Administrative Assistant and Billing Clerk role is crucial as it provides comprehensive administrative support essential to the smooth functioning of the TPA program. Handling customer invoicing, billing statement processing, and overall task management are key responsibilities that directly impact the efficiency and accuracy of our services. While this role may operate in the background, its contributions are significant within the TPA team and in maintaining our reputation as a trusted industry leader and partner in managing clients' drug and alcohol testing programs.

Responsibilities

This role involves preparing customer invoices, updating records, reconciling payments, and monitoring customer subscriptions. Additionally, the position includes assisting with billing issues, researching billing and account details, and maintaining accurate demographic records. Organizing and overseeing files, documents, and records associated with TPA accounts is crucial, alongside promptly addressing inquiries from clients, staff, and vendors to provide excellent customer service.

Collaborating with the TPA team on client onboarding procedures, including setting up laboratory and MRO accounts, is part of the role, as well as handling background checks, quality assurance checks, and data entry tasks. Advocating for customers by listening actively, being empathetic, and offering efficient and cost-effective solutions takes precedence. Proactively identifying areas for improvement based on customer feedback and metrics is key to enhancing performance and efficiency. While extending administrative support to the department Vice President and team leaders when necessary, also being open to taking on any other related duties assigned completes the range of responsibilities.

What You Are Good At

➔ Learning New Things: You are excited to be part of a growing company and to

work in an industry that will challenge you to learn new skills.

➔ Communication: You are a strong communicator; listening, speaking, writing, observing and empathizing in a friendly, confident manner.

➔ Organization: You manage multiple priorities and deadlines with excellent organizational skills and unwavering attention to detail; you can ensure tasks are completed efficiently and effectively. By staying organized and prioritizing responsibilities, you navigate through complex projects with ease, ultimately leading to successful outcomes.

➔ Problem Solving: You are undaunted, optimistic, driven, smart, and empathetic in finding solutions. Our ability to tackle big problems is why clients seek our help.

➔ Collaboration: You enjoy being part of a team and recognize that we can all do

bigger things when we work together.

Experience

• High School Diploma
• 1+ years of billing experience
• 1+ years proficiency with Microsoft Office and Teams
• Administrative support experience preferred
• TPA experience preferred

Schedule

• Monday - Friday, 8-hour shifts
• Candidate must be able to commute to our Oakdale, Minnesota 55128 headquarters regularly
• Only Candidates inside a 60-mile radius of our office will be considered for this position.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to fifteen pounds at times

Who are we

Spark TS is a pioneering third-party administrator (TPA) specializing in providing cutting-edge safety and compliance software and service solutions (CFR Part 243) for the railroad and transportation sectors through our innovative Rail Tasker™ mobile application. Fostering safer work environments, our services encompass drug and alcohol testing program management, operations testing, safety alert briefings and training. Our clients trust us to equip them with the tools they need to respond quickly to changing compliance and safety challenges.

Spark TS is an equal opportunity employer that will not discriminate against any employee or applicant based on age, color, marital status, race, religion, veteran status, disability (in compliance with the Americans with Disabilities Act), sex, sexual orientation, gender identity, national origin or other status as protected by applicable law. We believe it is our differences that make teams great.

Acquisitions by recruitment and selection agencies in response to this advertisement are not appreciated.

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